A new generation of Call Center, built on Metaswitch.
Pretty much since the invention of the telephone, enterprises have been using auto call distribution, or ACD systems, to run call centers. The move to IP and the hosting of advanced call services in cloud-based data centers has lead to a new breed of call center solution, offered up by companies like Telax. Today, Telax announced that service providers can now buy this fully featured ACD system through Metaswitch. In this podcast, Steve Gleave invites Sam Sharkawy to tell us more about it.